Shipping & Delivery Policy

At Beamiva, we aim to make shipping information clear and easy to understand. This policy explains where we ship, shipping costs, order processing times, estimated delivery times, tracking, taxes and duties, and how delivery issues are handled.

For shipping questions, please contact support@beamiva.com. If you have already placed an order, please include your order number.

1. Where We Ship

Beamiva currently ships to the following countries:

United States
Canada
Australia
United Arab Emirates (UAE)

We ship to all 50 U.S. states, including Alaska and Hawaii.

Our standard shipping terms differ between the 48 contiguous United States and Alaska and Hawaii, as explained in Section 2.

We currently do not offer standard delivery to U.S. territories or military addresses, including:

Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
APO addresses
FPO addresses
DPO addresses

If no shipping option is available for your address at checkout, please contact support@beamiva.com before placing your order.

Canada, Australia, and the United Arab Emirates

We ship to eligible addresses throughout Canada, Australia, and the United Arab Emirates.

Shipping availability may depend on the product, package size, weight, delivery address, and available carrier service.

If no shipping option appears at checkout, please contact us before placing your order.

2. Free Standard Shipping & Shipping Rates

48 Contiguous United States

Beamiva offers free standard shipping on all eligible orders delivered within the 48 contiguous United States and Washington, D.C.

There is no minimum purchase requirement for free standard shipping.

Alaska and Hawaii

Orders delivered to Alaska and Hawaii are subject to additional shipping charges.

The applicable shipping charge will depend on factors such as:

Delivery address
Package dimensions
Package weight
Product type
Available carrier service

The applicable shipping charge will be clearly displayed at checkout before payment is completed.

Canada, Australia, and the United Arab Emirates

Beamiva offers free standard shipping on all orders to Canada, Australia, and the United Arab Emirates.

There is no minimum purchase requirement for free standard shipping.

Free standard shipping covers transportation charges only. It does not include applicable import duties, VAT, customs clearance charges, taxes, or other government-imposed fees unless those charges are expressly shown as included or prepaid at checkout.

Expedited Shipping

Expedited shipping may be available for selected products and destinations.

Expedited shipping is an optional paid service.

Any applicable expedited shipping charge will be clearly displayed at checkout before payment is completed.

3. Order Processing

Most in-stock orders are prepared for shipment within 2–7 business days after payment is confirmed.

Order processing may include:

• Order verification
• Product preparation
• Quality checks where applicable
• Protective packaging
• Shipment preparation

Processing time is separate from carrier transit time.

Custom, made-to-order, oversized, handcrafted, or backordered products may require additional production or preparation time.

Any additional lead time applicable to a product will be disclosed on the product page, during checkout, or in a written quotation before the order is finalized.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays begin processing on the next business day.

4. Shipping Options & Estimated Delivery Times

Standard Shipping — In-Stock Items

Order Processing:
2–7 business days

Estimated Transit Time After Dispatch:
Approximately 21–35 business days

Estimated Total Delivery Time:
Approximately 23–42 business days

Standard Shipping Charges

48 contiguous United States and Washington, D.C.:
Free

Alaska and Hawaii:
Additional shipping charges apply and will be shown at checkout before payment.

Canada:
Free standard shipping on all orders.

Australia:
Free standard shipping on all orders.

United Arab Emirates:
Free standard shipping on all orders.

Expedited Shipping — Eligible Items and Destinations

Order Processing:
2–7 business days

Estimated Transit Time After Dispatch:
Approximately 10–15 business days

Estimated Total Delivery Time:
Approximately 12–22 business days

Expedited shipping charges vary depending on destination, package size, weight, product type, and available carrier service.

Any applicable charge will be displayed before payment.

Total delivery time = order processing time + carrier transit time.

Choosing expedited shipping shortens the transportation stage only. It does not reduce production or order preparation time unless Beamiva expressly confirms otherwise.

5. Shipping Carriers

Beamiva works with established shipping carriers and logistics providers such as:

• UPS
• DHL
• FedEx

The carrier and shipping service used for your order may depend on:

• Product size
• Package weight
• Destination
• Delivery requirements
• Available carrier service

Once your order has shipped, we will send you a shipping confirmation email with available tracking information.

Oversized lighting fixtures may require freight delivery or a scheduled delivery appointment.

If special delivery arrangements are required, we will provide the relevant information before or during fulfillment.

Unless expressly included in your order, delivery does not include:

• Installation
• Unpacking
• In-home placement
• Carrying products upstairs
• Removal of packaging materials

6. Shipping Origin & Fulfillment

Beamiva works with manufacturing, fulfillment, and logistics partners to prepare and ship customer orders.

Most Beamiva orders are currently processed and dispatched through our manufacturing and fulfillment partners in Shenzhen, China. Depending on the product, inventory availability, destination, and fulfillment requirements, certain orders may be dispatched from other authorized fulfillment locations.

The fulfillment location for an order may vary based on product availability and shipping destination. This does not affect the product price, applicable warranty, or your rights under our Return & Refund Policy.

Shipping methods, estimated delivery timeframes, and any applicable shipping charges are based on the delivery destination, product characteristics, and available fulfillment arrangements.

7. Tracking & Multiple Packages

Tracking information will be provided after your order ships.

Please note that a tracking number may be created before the carrier completes its first physical scan.

Tracking updates may temporarily pause while a shipment:

• Moves between carrier facilities
• Transfers between transportation partners
• Passes through customs
• Awaits local delivery processing

Some lighting fixtures may be shipped in multiple cartons to protect fragile or oversized components.

Different packages from the same order may therefore arrive on different days.

If part of your order appears to be missing, please check:

• All tracking numbers
• All delivered cartons
• Any carrier delivery notices

If you still believe part of the order is missing, contact support@beamiva.com so we can check whether another package is still in transit.

8. Delivery Estimates & Delays

Delivery timeframes are estimates unless Beamiva expressly provides a guaranteed delivery date in writing.

Delivery may be affected by circumstances outside our reasonable control, including:

• Severe weather
• Carrier disruptions
• Customs processing
• Public holidays
• Seasonal demand
• Transportation congestion
• Local delivery restrictions
• Address-access limitations

If your order has not arrived by the end of the estimated delivery window, please contact support@beamiva.com with your order number and tracking information.

We will review the shipment and assist with the next steps.

If we become aware of a significant delay before dispatch, we may contact you with an updated delivery estimate and any available options.

For renovation or installation projects, we recommend receiving and inspecting all fixture components before scheduling installation.

9. Taxes, Import Duties, Tariffs & Customs Charges

United States

Applicable U.S. sales tax, where required, will be calculated and displayed at checkout.

Orders shipped to the United States may be subject to import duties, tariffs, customs charges, import taxes, brokerage fees, or other government-imposed fees, depending on the shipment origin, product, value, customs classification, and applicable U.S. import regulations.

All such import duties, tariffs, customs charges, import taxes, brokerage fees, and other import-related charges are the responsibility of the customer.

These charges are not included in Beamiva’s free or paid shipping rates unless they are expressly shown and collected at checkout. Where an applicable import charge is collected at checkout, the customer remains responsible for that charge and it will be included in the total amount payable before the order is completed.

Where charges are not collected at checkout, they may be assessed and collected separately by U.S. Customs, the shipping carrier, customs broker, or another authorized party before or upon delivery.

Beamiva does not control the amount of these charges and cannot guarantee in advance whether a particular shipment will incur import duties, tariffs, customs fees, or other import-related charges.

Canada, Australia, and the United Arab Emirates

International orders may be subject to:

• Import duties
• Import taxes
• VAT or GST
• Customs clearance charges
• Brokerage fees
• Other government-imposed charges

Customers are responsible for these charges unless they are expressly shown as included or prepaid at checkout.

Any taxes collected directly by Beamiva will be clearly displayed before payment.

Free standard shipping covers transportation charges only and does not automatically include import duties, VAT, customs fees, or other government-imposed charges.

These charges are determined by the destination country's authorities and may be collected by the carrier, customs authority, or another authorized party before delivery.

If you are unsure whether import charges may apply, we recommend contacting your local customs authority before ordering.

Bank & Currency Conversion Fees

Any foreign-transaction or currency-conversion fee charged separately by your bank, card issuer, or payment provider is determined by that provider and is not charged by Beamiva.

10. Address Changes

Please review your shipping address carefully before completing your order.

Make sure the following information is accurate:

Recipient name
Street address
Apartment or suite number, if applicable
City
State, province, or emirate
ZIP or postal code
Country
Telephone number

If you need to correct an address, contact support@beamiva.com as soon as possible and include your order number.

We will check whether the shipment can still be updated.

Address changes cannot be guaranteed once an order has entered packing, dispatch preparation, or carrier possession.

After shipment, address changes depend on the carrier and may not be available.

If a carrier charges for an approved redirection, we will explain the applicable cost before arranging it.

11. Order Cancellations

If you need to cancel an order, contact support@beamiva.com as soon as possible.

For standard products, we will check whether fulfillment can still be stopped.

Cancellation cannot be guaranteed once an order has entered packing or dispatch preparation.

If an eligible order is successfully canceled before shipment, we will refund the canceled product amount and any delivery charges that no longer apply.

Custom & Made-to-Order Products

Products manufactured or customized to individual specifications cannot be canceled once production has started, except where required by applicable law.

Please carefully review and approve all customization details before authorizing production.

Selecting a standard size, finish, or option offered on a regular product listing does not, by itself, make the product a custom order.

Once an order has shipped, cancellation requests will generally need to be handled through our Return & Refund Policy.

12. Failed Delivery, Refused Packages & Incorrect Addresses

Customers are responsible for providing an accurate and accessible delivery address.

If delivery fails because of:

An incorrect customer-provided address
An incomplete address
Repeated missed delivery attempts
Failure to respond to a carrier
Failure to complete required customs procedures
Customer refusal of the shipment

we will review the situation before arranging reshipment or processing any eligible refund.

Any applicable return transportation or reshipment charge will be explained before it is applied.

Additional carrier charges caused by a Beamiva addressing or fulfillment error will not be passed on to the customer.

Refusing delivery does not automatically cancel an order and does not replace the return authorization process.

13. Customs Delays or Unpaid Import Charges

For international deliveries to Canada, Australia, or the United Arab Emirates, customers should respond promptly to customs or carrier requests.

Failure to provide requested information or pay applicable import charges may result in:

Delivery delay
Shipment being held
Shipment being returned to sender

If a shipment is returned because required customs charges were not paid or requested clearance information was not provided, we will review the order before determining whether reshipment or a refund is available.

Any actual return transportation or customs-related costs may be considered where permitted by applicable law.

Costs caused by a Beamiva documentation or fulfillment error will not be passed on to the customer.

14. Damaged Items

Please inspect the package and fixture components as soon as reasonably possible after delivery.

If you notice shipping damage, keep the original packaging and take clear photos of:

The damaged product or component
The outer carton
Protective packaging
The shipping label

Email the photos and your order number to support@beamiva.com.

Please do not install a visibly damaged fixture.

We will review the issue and determine the appropriate resolution.

15. Incorrect or Missing Items

If you receive:

The wrong product
The wrong variant
The wrong quantity
Missing components

please contact us with your order number and photos showing what you received.

We will determine whether the issue involves:

Incorrect fulfillment
A missing component
A separately shipped package
Another delivery issue

Where Beamiva confirms an incorrect or incomplete shipment, we will arrange an appropriate solution without charging you to correct our fulfillment error.

16. Lost or Delayed Shipments

If tracking stops updating or your shipment appears to be lost, please contact us so we can investigate with the carrier.

If tracking shows the shipment as delivered but you cannot locate it, please first check:

Around the delivery location
With household members
With neighbors where appropriate
With building staff
With reception or receiving offices
Any carrier delivery notes

If the shipment is still missing, contact us promptly so we can request additional delivery information from the carrier.

For confirmed transit loss, we will arrange an appropriate resolution, which may include a replacement or refund.

17. Resolution of Confirmed Shipping Issues

For confirmed:

Transit loss
Shipping damage
Incorrect fulfillment
Missing items caused by Beamiva

we will arrange an appropriate solution, which may include:

Replacement components
A replacement product
Reshipment
Refund

Customers will not be charged additional shipping costs to correct an issue confirmed to have been caused by Beamiva or the delivery process.

Any required return will be handled according to our Return & Refund Policy.

18. Contact Beamiva

Beamiva Customer Support

Email: support@beamiva.com

Website: https://beamiva.com

Customer Service Hours:
Monday–Friday, 10am-6pm ET, excluding public holidays

We aim to respond to most inquiries within 1–2 business days.

For shipping inquiries, please include:

Your order number
Tracking number, if available
Delivery address
A brief description of the issue