SHIPPING POLICY

Beamiva Shipping & Delivery Policy

Last Updated: [Month Day, Year]

At Beamiva, we work to ensure that every order is prepared carefully and delivered as safely and efficiently as reasonably possible.

Because lighting products vary significantly in size, weight, material, and production requirements, delivery times may differ between products and destinations.

1. Order Processing

Most in-stock orders are prepared for shipment within approximately:

2–6 business days

Business days are Monday through Friday, excluding public holidays.

Made-to-order, customized, oversized, handcrafted, or temporarily backordered products may require additional processing or production time. Where applicable, estimated lead times will be displayed on the product page or communicated to you by our customer service team.

2. Estimated Shipping Times

Recommended Beamiva delivery structure:

Standard Shipping: approximately 15–30 business days after dispatch.

Expedited Shipping: approximately 7–15 business days after dispatch, where available.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on destination, product size, customs processing, carrier capacity, remote-area delivery, weather, public holidays, and other circumstances outside our reasonable control.

Certain oversized lighting fixtures may travel by specialized air, sea, or freight services and may require a longer delivery period.

3. Shipping Charges

Standard shipping may be offered free of charge for selected products or destinations.

Where shipping charges apply, the amount will normally be displayed at checkout or confirmed before the order is finalized.

Expedited shipping, remote-area surcharges, oversized-item delivery, or other special delivery services may incur additional charges.

4. Delivery Areas

Beamiva ships to selected international destinations.

Shipping availability depends on:

• Destination country or region;
• Product dimensions and weight;
• Local carrier coverage;
• Import restrictions;
• Electrical or certification requirements; and
• Other logistical considerations.

If your destination is not available at checkout, contact [Beamiva Support Email] with the product link, quantity, and destination country/postal code.

5. Order Confirmation

Once your order has been successfully placed, you should receive an order confirmation email.

Please review your:

• Product selection;
• Quantity;
• Shipping address;
• Phone number;
• Email address; and
• Product specifications

as soon as possible.

Contact us immediately if any information is incorrect.

6. Tracking Your Order

Once your order has shipped and tracking becomes available, we will normally send you a shipping confirmation email containing tracking information.

Tracking updates may take several business days to appear after the package leaves our facility, particularly for international or freight shipments.

Some large orders may be shipped in multiple packages. In that case, you may receive multiple tracking numbers.

7. Customs, Duties, VAT, and Taxes

Import rules vary by destination.

Where Beamiva specifically states that duties and taxes are included in the purchase price, no additional import payment should normally be required for the covered charges.

Otherwise, the recipient may be responsible for VAT, customs duties, import taxes, brokerage charges, clearance charges, or other fees imposed by the destination country.

Any applicable treatment should be clearly confirmed for Beamiva's actual shipping model before this policy is published.

Beamiva is not responsible for delays caused by customs authorities.

8. Delivery Delays

Estimated delivery dates are not guaranteed.

Delivery may be delayed by circumstances including:

• Customs inspections;
• Severe weather;
• Natural disasters;
• Carrier disruptions;
• Strikes;
• Flight or vessel delays;
• Peak-season congestion;
• Public holidays;
• Remote-area transportation;
• Incorrect delivery information; or
• Other circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact our customer service team and we will assist with an investigation.

9. Address Changes

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

Additional costs caused by incorrect or incomplete address information may be the customer's responsibility.

10. Failed Delivery

Please monitor your tracking information and make reasonable arrangements to receive your shipment.

If a package is returned because of:

• An incorrect address;
• Repeated unsuccessful delivery attempts;
• Failure to collect the package;
• Refusal of delivery without authorization; or
• Other circumstances attributable to the recipient,

the customer may be responsible for additional shipping or return costs, where permitted by law.

11. Damaged Packages

If the outer package appears seriously damaged upon delivery, photograph the packaging before opening it.

After opening, inspect the fixture and all components.

If anything is damaged, missing, or defective, contact [Beamiva Support Email] as soon as possible with:

• Order number;
• Photos of the outer carton;
• Photos of the shipping label;
• Photos or video of the damaged item; and
• A brief description of the issue.

Please keep all packaging materials until the issue has been resolved.

12. Lost Packages

If tracking indicates that your package may be lost, contact us.

We will work with the shipping provider to investigate the shipment.

If a package is confirmed lost due to the carrier or Beamiva's fulfillment process, we will arrange an appropriate replacement or refund.

13. Split Shipments

Orders containing multiple fixtures or components may be shipped separately for safety, inventory, size, or logistical reasons.

Receiving only part of an order does not necessarily mean items are missing.

Please check your shipping confirmation for additional tracking numbers or contact us for assistance.

14. Contact Us

For shipping questions, contact:

[Beamiva Support Email]