Frequently Asked Questions
Frequently Asked Questions
Welcome to Beamiva. Below are answers to common questions about ordering, shipping, returns, product specifications, customization, installation, and warranty support.
If you need help with a specific product or order, please contact support@beamiva.com.
1. Where does Beamiva ship?
Beamiva currently ships to eligible addresses in the United States, Canada, Australia, and the United Arab Emirates (UAE).
We ship to all 50 U.S. states. Free Standard Shipping is available for eligible orders to the 48 contiguous United States and Washington, D.C. Additional shipping charges apply to Alaska and Hawaii and will be shown at checkout.
Free Standard Shipping is also available for orders to Canada, Australia, and the UAE.
We currently do not offer standard delivery to U.S. territories or APO/FPO/DPO military addresses.
2. How long will my order take to arrive?
For most in-stock products, order processing normally takes 2–7 business days after payment is confirmed.
For Standard Shipping, estimated carrier transit time after dispatch is approximately 21–35 business days, giving an estimated total delivery time of approximately 23–42 business days.
For eligible products and destinations, Expedited Shipping may be available. Estimated expedited transit time after dispatch is approximately 10–15 business days, giving an estimated total delivery time of approximately 12–22 business days.
Custom, made-to-order, oversized, handcrafted, or backordered products may require additional production or preparation time. Where applicable, additional lead time will be disclosed on the product page, during checkout, or in writing before the order is finalized.
Delivery estimates are not guaranteed delivery dates unless Beamiva expressly confirms otherwise in writing.
3. Are import duties, tariffs, taxes, or customs charges included?
Not necessarily.
Applicable taxes collected directly by Beamiva will be shown at checkout where required.
Orders may also be subject to import duties, tariffs, customs charges, import taxes, VAT/GST, brokerage fees, or other government-imposed charges depending on the destination, product, value, origin, and applicable import rules.
Unless a charge is expressly shown as included or collected at checkout, all import duties, tariffs, customs charges, import taxes, brokerage fees, and other import-related charges are the responsibility of the customer.
Free or paid shipping charges cover transportation only unless otherwise expressly stated.
4. Can I change or cancel my order?
If you need to change your shipping address, product selection, or other order details, or if you wish to cancel a standard order, please contact support@beamiva.com as soon as possible.
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing, production, packing, dispatch preparation, or shipment.
Once an order has shipped, address changes depend on the carrier and may not be available. If the carrier charges an approved redirection fee, that additional charge is the customer's responsibility.
5. What is Beamiva's return policy?
Eligible standard products may be requested for return within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.
For an eligible change-of-mind return, the customer is responsible for return shipping and a 20% restocking fee applies to the item's purchase price after discounts and before tax, where permitted by law.
Returned standard products must meet the applicable return-condition requirements, including being unused, uninstalled, unmodified, and returned with the required components and packaging.
Please obtain return authorization and the correct return instructions before sending any product back.
6. Can custom or made-to-order products be returned?
Custom-made, personalized, modified, or made-to-order products become Final Sale once production has begun.
After production begins, these products are not eligible for cancellation, return, exchange, or refund for customer-related reasons such as change of mind, incorrect size or finish selection, changes to the installation site, customer-provided specification errors, design preference, or no longer needing the product.
This Final Sale rule does not remove remedies relating to a confirmed manufacturing defect, shipping damage, an incorrect item, or a material deviation from the customization specifications confirmed in writing before purchase. Those issues are handled separately under Beamiva's applicable after-sales, shipping, return, warranty, and statutory consumer-rights procedures.
Selecting a standard size, finish, or option from an ordinary product listing does not by itself make the product a custom order.
7. What should I do if my order arrives damaged, incorrect, or incomplete?
Please contact support@beamiva.com with your order number, a description of the issue, and clear photos or video where helpful. Keep the product and original packaging while we review the issue.
If Beamiva confirms shipping damage, a manufacturing defect, incorrect fulfillment, or a missing component, we will determine an appropriate resolution. Depending on the circumstances, this may include replacement parts, a replacement product, reshipment, or a refund.
8. What if tracking shows delivered but I cannot find my package?
Please first check around the delivery location, with household members, neighbors where appropriate, building staff, reception areas, safe-delivery locations, and any carrier delivery notices.
You may also contact the carrier for additional delivery information. If the package still cannot be located, contact support@beamiva.com and we will assist with the investigation.
A refund or replacement is not automatically issued before the delivery investigation is completed. If a shipment is confirmed lost in transit, Beamiva will arrange an appropriate resolution, which may include a replacement or refund.
9. How long does a refund take?
Once an eligible refund has been approved, Beamiva will initiate the refund within 5 business days and send confirmation.
Refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
10. What warranty does Beamiva provide?
For standard products purchased directly through Beamiva, the fixture body, main structural components, and manufacturer-supplied original electrical components are covered by a 2-Year Limited Warranty, beginning on the product's delivery date.
This 2-Year Limited Warranty includes standard original components such as integrated LED components, LED drivers, transformers, power supplies, sockets, wiring, and similar manufacturer-supplied electrical parts incorporated into the fixture.
Replaceable light bulbs are considered consumable components and are not covered by Beamiva's commercial warranty.
For custom or made-to-order products, the applicable warranty period will be stated in the written confirmation provided before purchase.
Warranty coverage is subject to the complete terms of the Beamiva Warranty Policy and does not limit any consumer rights that cannot legally be excluded.
11. Will my light be configured for the voltage used in my country?
Electrical compatibility varies by product. Please review the voltage and other electrical specifications shown on the individual product page before ordering.
If the required voltage or compatibility information is not clearly stated, please contact Beamiva at support@beamiva.com before purchasing so we can confirm whether the fixture is suitable for your intended installation.
12. Are bulbs included? Are Beamiva lights dimmable?
Bulb inclusion, light-source type, and dimming compatibility vary by product. Please refer to the individual product page for the specific bulb, integrated LED, dimming, and color-temperature information applicable to that fixture.
If these details are not clearly stated on the product page, please contact support@beamiva.com before ordering.
13. Do products include installation instructions and mounting hardware?
Installation instructions, mounting hardware, and included components vary by product and configuration. Please refer to the individual product page and the package contents for the items supplied with your fixture.
If the installation information or included components are not clearly stated, or if you need an electronic copy of available installation information, please contact support@beamiva.com before ordering or installation.
Replacement parts may also be available for selected products. Availability depends on the specific product, inventory, and supply chain, and we cannot guarantee that every replacement component will remain available indefinitely.
14. Can Beamiva customize a light for my project?
Selected products may support customization, including adjustments to dimensions, suspension or cable length, color, finish, and certain other product specifications.
Customization availability depends on the individual fixture and project requirements. Please contact Beamiva before ordering. Any custom specification, pricing, production lead time, warranty period, and other applicable custom-order terms must be confirmed in writing before the order is placed or production is authorized.
15. How do I know whether a fixture is suitable for my space?
Beamiva can provide general guidance based on information such as room dimensions, ceiling height, dining-table or kitchen-island dimensions, and the intended installation position.
Final sizing, installation feasibility, ceiling compatibility, mounting requirements, and site suitability depend on the actual installation conditions.
Features such as sloped-ceiling compatibility, adjustable suspension length, damp/wet/outdoor suitability, IP ratings, dimming capability, and UL, ETL, CE, or other certifications are not universal across all Beamiva products. Where applicable, these characteristics will be stated on the individual product page.
If a particular certification, environmental rating, or installation requirement is important to your project and is not clearly shown on the product page, please contact us before purchasing.
Product images are intended to represent the product as accurately as reasonably possible. However, screen settings, photography, handcrafted production, manufacturing batches, and natural materials can result in slight differences in color, texture, veining, bubbles, surface finish, or appearance.
Likewise, slight dimensional variation may occur because of measurement methods, handcrafted production, or material characteristics. Reasonable variations of this kind are not, by themselves, manufacturing defects. A significant deviation from the stated product specification will be assessed separately.
Contact Beamiva
Email: support@beamiva.com
Website: beamiva.com
Customer Service Hours: Monday–Friday, 10am-6pm ET, excluding public holidays.
We aim to respond to most inquiries within 1–2 business days.