Privacy Policy

Last Updated: September 14, 2026

Beamiva is committed to respecting your privacy and handling personal information responsibly and transparently.

This Privacy Policy explains how Beamiva, operated by Jusheng Innovative Technology LIMITED ("Beamiva," "we," "us," or "our"), collects, uses, discloses, stores, and otherwise processes personal information when you visit beamiva.com, browse or purchase our products, create or use a customer account, contact customer support, request customization, subscribe to marketing communications, or otherwise interact with our website, products, or services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform and technology that enable us to offer our Services.

This Privacy Policy applies to personal information processed through Beamiva's Services. Depending on where you live, additional privacy rights may apply under applicable law.

1. Personal Information We Collect

"Personal information" means information that identifies you, relates to you, describes you, or can reasonably be linked to you. It generally does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with Beamiva, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country or region
• Other contact information you provide

Order and Transaction Information

When you place or manage an order, we may collect information such as:

• Products you view or purchase
• Product variants, sizes, finishes, or other selections
• Shopping cart activity
• Order number
• Order history
• Purchase amount
• Discount or promotional information
• Billing and shipping details
• Payment status
• Fulfillment status
• Shipping and tracking information
• Returns, exchanges, refunds, replacements, and cancellations

Payment Information

Payments may be processed by Shopify and/or third-party payment providers.

Depending on the payment method used, payment-related information may include:

• Billing information
• Payment method
• Transaction amount
• Payment authorization or confirmation
• Payment status
• Limited payment-account information made available to us by the payment processor

Complete payment card details are generally processed securely by our payment platform or payment provider and may not be directly stored by Beamiva.

Customer Account Information

If you create or use a customer account, we may process information such as:

• Account identifier
• Email address
• Saved addresses
• Preferences
• Account activity
• Order history
• Login and authentication information

Authentication credentials may be processed through Shopify or other service providers that support customer account functionality.

Customer Service and Communications

When you contact us, we may collect the information contained in your communication, including:

• Your name and contact details
• Order number
• Product name or SKU
• Details about your question or concern
• Photos or videos you provide
• Shipping or delivery information
• Product issue or warranty information
• Return or refund information
• Other information you voluntarily provide

If you report a damaged, defective, incorrect, or incomplete product, we may request photographs or video reasonably necessary to evaluate and resolve the issue.

Customization and Product Inquiry Information

If you request a customized lighting product or quotation, you may provide information such as:

• Product or SKU
• Fixture dimensions
• Preferred finish or color
• Hanging length
• Color temperature
• Quantity
• Delivery country
• Project requirements
• Drawings
• Reference photographs or images
• Other customization instructions

Please avoid including unnecessary personal or sensitive information in reference photographs, drawings, or other materials you send to us.

Device and Technical Information

When you access our website, we or our service providers may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Device or browser identifiers
Network information
Approximate location derived from IP address
Referring website or source
Date and time of access

Website Usage and Shopping Activity

We may collect information about how you interact with our website, including:

Pages viewed
Products viewed
Search activity
Links clicked
Items added to or removed from a cart
Checkout activity
Session activity
Website navigation
Advertising interactions
General engagement with our Services

Marketing and Preference Information

If you subscribe to marketing communications or interact with advertising, we may process information such as:

Marketing subscription status
Communication preferences
Email engagement
Advertising interactions
Product interests
Shopping or browsing activity used to measure or personalize marketing where permitted by law

2. How We Collect Personal Information

We may collect personal information from the following sources.

Directly From You

For example, when you:

• Place an order
• Create or use an account
• Contact customer support
• Submit a return or warranty request
• Request a product customization
• Subscribe to marketing communications
• Complete a form
• Send us photographs, videos, drawings, or other information

Automatically Through Our Website

We and our technology providers may collect certain information automatically when you use beamiva.com through:

• Cookies
• Pixels
• Local storage
• Similar browser or device technologies
• Server logs
• Analytics technologies

From Shopify

Because our store is powered by Shopify, Shopify processes information relating to your use of our store, checkout, customer account, transactions, fraud prevention, security, and other ecommerce functions.

From Payment Providers

Payment processors may provide us with transaction status, payment confirmation, limited payment information, fraud-related information, or other information necessary to process and manage your order.

From Shipping, Fulfillment, and Logistics Partners

We may receive shipping status, tracking details, delivery confirmations, address information, customs-related information, or information concerning delivery issues.

From Other Service Providers and Business Partners

We may also receive information from service providers that support functions such as:

• Website hosting and ecommerce
• Analytics
• Advertising
• Email communications
• Customer service
• Fraud prevention
• Information technology
• Security
• Order fulfillment

3. How We Use Personal Information

We may use personal information for the following purposes.

Providing and Fulfilling Our Services

We may use information to:

• Process and confirm orders
• Process payments
• Prepare products for fulfillment
• Arrange shipping and delivery
• Provide tracking information
• Communicate order updates
• Manage customer accounts
• Process cancellations
• Handle returns and refunds
• Arrange replacements or replacement parts
• Handle warranty or after-sales support
• Respond to customer inquiries
• Provide customization quotations and services

Improving Our Website and Services

We may use information to:

• Understand how customers use our website
• Improve website functionality
• Improve product selection
• Improve customer experience
• Diagnose technical problems
• Measure website performance
• Analyze shopping behavior
• Develop or improve products, features, and services

Personalization

Where permitted by law, we may use information to:

• Remember preferences
• Display relevant products
• Recommend products that may interest you
• Customize portions of your shopping experience

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional email communications
• Inform you about products, offers, or promotions
• Measure advertising effectiveness
• Understand campaign performance
• Create or measure audiences
• Display advertising that may be more relevant to your interests

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, including order confirmations, shipping notices, customer-service responses, return information, security notices, or other messages necessary to provide the Services.

Security and Fraud Prevention

We may use information to:

• Verify transactions
• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Maintain website and payment security
• Investigate unauthorized activity
• Enforce our policies
• Protect Beamiva, our customers, and others

Legal and Compliance Purposes

We may process or disclose information where reasonably necessary to:

• Comply with applicable laws and regulations
• Satisfy tax, accounting, and recordkeeping requirements
• Respond to lawful requests from authorities
• Establish, exercise, or defend legal claims
• Resolve disputes
• Enforce our Terms of Service or other policies
• Protect our rights, property, customers, or Services

4. Cookies and Similar Technologies

Beamiva, Shopify, and certain service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may help us:

• Operate the website
• Maintain shopping cart functionality
• Remember preferences
• Keep accounts secure
• Prevent fraud
• Understand website usage
• Measure website performance
• Analyze traffic
• Measure advertising effectiveness
• Personalize content or advertising where permitted

Some cookies are necessary for the website to function. Others may be used for analytics, personalization, or advertising.

Where required by applicable law, we will request consent before using certain non-essential cookies or similar technologies.

You may be able to manage certain privacy or cookie preferences using the privacy controls available on our website. You can also control cookies through your browser settings. Blocking certain cookies may affect the operation or functionality of the website.

5. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate Beamiva and provide our Services.

Shopify

We share information with Shopify because Shopify provides the ecommerce platform and supporting technology used to operate our store.

Payment Processors and Financial Service Providers

We may disclose necessary transaction and billing information to payment processors, payment networks, banks, fraud-prevention providers, or other financial service providers involved in processing a transaction.

Manufacturing, Fulfillment, and Logistics Partners

Where necessary to fulfill an order, we may provide appropriate order information to manufacturers, fulfillment facilities, warehouses, logistics providers, or other partners involved in preparing and dispatching your products.

We seek to limit such disclosures to information reasonably necessary to provide the relevant service.

Shipping Carriers

We may share necessary information such as your:

• Name
• Shipping address
• Telephone number
• Email address where required
• Order or shipment information

with carriers and logistics providers in order to arrange delivery, tracking, customs processing, or delivery support.

Technology and Operational Service Providers

We may disclose information to providers supporting services such as:

• Website infrastructure
• Cloud hosting
• Information technology
• Cybersecurity
• Analytics
• Customer support
• Email delivery
• Fraud prevention
• Order management

Advertising and Marketing Partners

Where permitted by applicable law, certain information may be disclosed to advertising, analytics, or marketing providers for purposes including:

• Measuring campaigns
• Understanding advertising performance
• Creating audiences
• Displaying advertisements
• Limiting irrelevant advertising

Depending on applicable law, some of these activities may be considered "selling," "sharing," or processing personal information for targeted advertising even where no money is exchanged for personal information.

Your applicable opt-out rights are described below.

Professional Advisers and Authorities

We may disclose information where reasonably necessary to:

• Lawyers
• Accountants
• Auditors
• Insurers
• Consultants
• Regulators
• Courts
• Government authorities
• Law-enforcement agencies

where required or permitted by law.

Business Transactions

If Beamiva or its business is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

At Your Direction or With Your Consent

We may disclose information to another party when you specifically request, authorize, or consent to that disclosure.

6. Our Relationship With Shopify

Beamiva's online store is powered by Shopify.

Shopify processes personal information relating to your access to and use of our store in order to provide ecommerce functionality, checkout, payments where applicable, customer accounts, fraud prevention, security, and related services.

Information you provide through our website may therefore be transmitted to or processed by Shopify and Shopify's service providers, including in countries other than the country where you live.

Shopify may also process certain information for its own purposes in accordance with its own privacy terms and policies. Certain Shopify features may use information about customer interactions with Shopify-powered stores to improve commerce services, prevent fraud, personalize experiences, or provide advertising-related functionality where permitted.

For additional information about Shopify's processing practices and privacy rights relating to information processed by Shopify, you may review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Requests relating specifically to Shopify's independent processing of personal information may need to be submitted directly to Shopify.

7. Advertising and Your Privacy Choices

Beamiva may use advertising and analytics services to understand the effectiveness of our marketing and to reach customers who may be interested in our products.

Depending on where you live, applicable privacy law may give you the right to opt out of:

• The sale of personal information
• The sharing of personal information
• Targeted advertising
• Certain profiling activities

Where these rights apply, you may use the privacy-choice or opt-out tools made available on our website or contact us at support@beamiva.com.

Where required by applicable law, we may also recognize supported browser-based opt-out preference signals, such as Global Privacy Control (GPC), for the browser or device sending the signal.

Because privacy requirements vary by jurisdiction, the availability and effect of these controls may depend on your location and the technology you use.

8. Marketing Communications

If you have subscribed to Beamiva promotional email communications, you may unsubscribe at any time by clicking the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent us from sending necessary non-promotional communications relating to:

• Your order
• Shipping
• Returns
• Refunds
• Account security
• Customer service
• Product or safety information
• Other transactions with Beamiva

9. International Data Transfers

Beamiva operates an international ecommerce business and works with service providers, ecommerce platforms, payment providers, fulfillment partners, logistics providers, and other partners that may operate in multiple countries.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Privacy and data-protection laws in those countries may differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers of personal information, we or our applicable service providers will use legally recognized safeguards or transfer mechanisms, which may include contractual protections, adequacy mechanisms, or other lawful transfer arrangements.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfill orders
• Maintain customer accounts
• Provide customer service
• Process returns or warranty requests
• Maintain transaction records
• Satisfy tax and accounting obligations
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Protect legal rights
• Comply with applicable laws

The specific retention period may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements, and whether the information is needed for an ongoing dispute or legal obligation.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Please do not send highly sensitive or confidential information through unsecured communication channels unless it is necessary and an appropriate method has been provided.

If you maintain a customer account, you are responsible for protecting your login credentials and for notifying us if you believe your account has been compromised.

12. Your Privacy Rights

Depending on where you live and subject to applicable legal limitations or exceptions, you may have some or all of the following rights.

Right to Access or Know

You may have the right to request information about the personal information we hold or process about you.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Delete

You may have the right to request deletion of certain personal information, subject to legal exceptions such as information we must retain for transactions, fraud prevention, tax, accounting, security, or legal obligations.

Right to Data Portability

You may have the right to receive certain personal information in a portable format or request its transfer where applicable.

Right to Restrict or Object to Processing

In certain jurisdictions, you may have the right to object to or request restriction of particular processing activities.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that was lawful before the withdrawal.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Where applicable law provides such a right, you may request to opt out of the sale or sharing of personal information or processing for targeted advertising.

Right to Appeal

Where applicable law provides an appeal right, you may appeal a decision we make regarding your privacy request by contacting us again and identifying the request you wish to appeal.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

13. Submitting a Privacy Request

To exercise an applicable privacy right, contact us at:

support@beamiva.com

Please clearly state that your request concerns privacy or personal information and describe the right you wish to exercise.

We may request information reasonably necessary to verify your identity and protect your information from unauthorized access or deletion.

Depending on the request, we may ask you to confirm details associated with your account, order, or prior interactions with Beamiva.

We will respond within the timeframe required by applicable law.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require reasonable evidence of that person's authority and may separately verify your identity.

14. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies, these rights may include the right to:

• Know or access personal information
• Correct inaccurate personal information
• Delete personal information
• Obtain a portable copy of personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information, where applicable
• Appeal certain decisions relating to privacy requests

Some disclosures to advertising or analytics providers may be treated as a "sale" or "sharing" under certain U.S. state privacy laws even when Beamiva does not receive money in exchange for the information.

Where applicable, privacy choices can be exercised through the privacy controls available on our website or by contacting support@beamiva.com.

15. EEA and United Kingdom Visitors

Although Beamiva's current delivery markets are the United States, Canada, Australia, and the United Arab Emirates, visitors from other regions may access our website.

If the European Economic Area or United Kingdom data-protection laws apply to our processing of your personal information, our legal basis for processing may include:

• Performance of a contract, such as processing your information to provide products or services you request;
• Compliance with legal obligations, such as tax, accounting, or regulatory requirements;
• Legitimate interests, such as improving our Services, preventing fraud, maintaining security, and operating our business, where those interests are not overridden by your rights;
• Consent, where applicable and requested.

Where applicable, you may also have rights to object to or restrict processing and to withdraw consent.

You may have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction.

16. Children's Privacy

Beamiva's Services are intended for adults purchasing lighting and related products and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable privacy law.

If you are a parent or legal guardian and believe a child has provided personal information to Beamiva without appropriate authorization, please contact us at support@beamiva.com so we can review the matter and take appropriate action.

17. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media services, payment providers, or other platforms operated by third parties.

Beamiva does not control the privacy or security practices of third parties that operate independently from us.

If you visit or provide information to a third-party service, its privacy policy and terms will govern its handling of your information.

We encourage you to review the privacy practices of any third-party service before providing personal information.

18. Complaints

If you have a concern or complaint about how Beamiva handles personal information, please contact us at support@beamiva.com.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints in accordance with applicable law.

Depending on where you live, you may also have the right to:

• Appeal our response to a privacy request; or
• Submit a complaint to a competent privacy or data-protection authority.

Nothing in this Privacy Policy limits rights that cannot legally be waived or restricted.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Our website or Services
• Ecommerce technology
• Service providers
• Privacy practices
• Applicable laws or regulations

When we update this Privacy Policy, we will post the revised version on this page and update the Last Updated date.

Where applicable law requires additional notice or consent for a material change, we will provide it as required.

20. Contact Beamiva

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise an applicable privacy right, please contact:

Beamiva

Business Operator: Jusheng Innovative Technology LIMITED
Email: support@beamiva.com
Website: beamiva.com
Company Address: Rm03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong

For purposes of applicable data-protection laws, Jusheng Innovative Technology LIMITED, operating the Beamiva brand, acts as the data controller where it determines the purposes and means of processing personal information.

The company address above is our business contact address and should not be used as a product return address unless Beamiva specifically instructs you to do so. Please follow the return instructions provided in our Return & Refund Policy for product returns.