Return & Refund Policy

At Beamiva, we want you to feel confident choosing lighting for your space. This policy explains how to request a return, how return costs are handled, and what happens if your order arrives damaged, defective, or incorrect.

This policy applies to purchases made directly at beamiva.com for delivery to the United States, Canada, Australia, and the United Arab Emirates.

For assistance, email support@beamiva.com.

1. Return Window

You may request a return for an eligible item within 30 calendar days after delivery.

The deadline applies to the date you contact us to request the return. You do not need to wait for our reply before the request is considered submitted.

If your order contains separately delivered products, each product’s return window starts when that product is delivered. If one fixture arrives in multiple packages, its return window starts when the final package needed to complete that fixture is delivered.

For returns under our voluntary 30-day return policy, please ship your item within 7 calendar days after receiving return authorization. If you need more time, contact us before that deadline.

2. Conditions for Change-of-Mind Returns

To qualify for a return because you changed your mind, the fixture must:

Be unused, uninstalled, and in its original condition.
Have no customer-caused scratches, stains, broken parts, or other damage.
Have no cut wires, shortened cables, altered mounting components, or other modifications.
Include all supplied parts, such as shades, mounting hardware, drivers, remotes, accessories, and instructions.
Be securely packed in its original packaging with its protective inserts.
Be identifiable through an order number or another verifiable purchase record.

You may carefully open the packaging to inspect the fixture. Opening a box does not, by itself, make the item ineligible for return.

Please check dimensions, finish, components, and electrical specifications before installation. If packaging is missing or damaged, contact us before sending the item back so we can assess whether a safe return is possible.

These condition requirements apply to change-of-mind returns. They do not automatically exclude a claim for a manufacturing defect discovered during proper installation or use.

3. Return Reasons and Shipping Costs

Damaged, defective, incorrect, or materially misdescribed products

If we confirm that your item arrived damaged, has a manufacturing defect, is different from your order, or materially differs from its description at purchase, Beamiva will cover the necessary return shipping.

We will provide a prepaid label or agree on another shipping arrangement before you send the item. No restocking fee applies to these returns.

Depending on the issue and your preference, the resolution may be replacement components, a replacement fixture, or a refund. We will explain the available options before proceeding.

Change of mind or customer selection errors

If the item matches your order and its description, but you no longer want it, you are responsible for return shipping. Examples include ordering the wrong size, selecting the wrong finish, or deciding the fixture does not suit your room.

For eligible change-of-mind returns under our voluntary return policy, a 20% restocking fee applies to the item’s purchase price after discounts and before tax, where permitted by law. This fee does not apply to defective, damaged, incorrect, or materially misdescribed items.

Return shipping prices depend on package dimensions, weight, carrier, and destination. Please request the return address before obtaining a shipping quote.

4. Refund Amount and Deductions

For an eligible change-of-mind return:

We refund the amount paid for the returned merchandise, less the 20% restocking fee where permitted by law.
Original shipping charges paid at checkout are not refundable, except where required by applicable law.
If your order included free shipping, we do not retroactively deduct an outbound shipping charge.
If you purchase the return shipping directly, we do not deduct that same shipping cost again.
If you agree to use a Beamiva-provided paid return label, its disclosed cost will be deducted from your refund.
Applicable tax adjustments will be included as required.

For example, if the returned item cost $300 after discounts, the restocking fee is $60. The merchandise refund is $240, before applicable tax adjustments and any agreed return-label deduction.

For a confirmed product issue:

We refund the affected item’s purchase price and applicable tax without a restocking fee. We also refund the original delivery charge attributable to that item. If the entire order is returned because of a confirmed product issue, the refund includes the original delivery charge for that order.

We do not deduct an additional payment-processing fee.

Charges collected separately by your bank, customs authority, or another third party must be addressed with that provider.

5. How to Request and Send a Return

Step 1 — Contact Beamiva

Email support@beamiva.com with:

Your order number and the email used at checkout.
The product name, selected variant, and quantity to return.
Your reason for the request.
Whether you prefer a refund or replacement.
Photos showing the product and packaging where relevant.

For damage, defects, or incorrect items, include clear photos of the issue, the shipping label, and the outer packaging. A short video may help with an operating problem. Do not perform unsafe electrical tests or dismantle electrical components to provide evidence.

Step 2 — Receive instructions

We will review your request and explain eligibility, any applicable deductions, and the next steps. Approved returns receive written authorization, a return reference, and the correct shipping address.

Step 3 — Pack the fixture

Protect glass, stone, shades, and other fragile components individually. Use the original protective inserts where available and secure all parts so they cannot move inside the box.

Include your order number and return reference inside the package.

Step 4 — Ship and retain tracking

Follow the approved shipping instructions and send us the tracking number. Keep the carrier receipt until the return has been resolved.

For returns you arrange yourself, use a tracked service. Shipping insurance is recommended for fragile or high-value fixtures.

If a return is lost or damaged in transit, we will review the tracking, packaging evidence, and shipping arrangement with you. Where Beamiva supplied the label, we will coordinate the carrier claim.

6. Return Address

Return Destination for U.S. Orders:

1614 W Rosecrans Ave, Gardena, CA 90249, United States
(Note: Returns are only accepted with prior authorization from our team. Please do not send items back without contacting us first).

Returns from Canada, Australia & the United Arab Emirates:

Please contact support@beamiva.com before sending your item back. We will provide the return address and shipping instructions assigned to your order.

The U.S. return address listed above applies to U.S. orders. Customers in other countries should not use that address unless we specifically instruct them to do so.

Return shipping costs are handled according to Section 3 of this policy.

Do not assume that the sender address on the original parcel, a supplier’s address, or our registered business address can accept returns.

You may also contact us before purchasing to request return-destination information.

7. Damaged, Missing, or Incorrect Items

Inspect your delivery before arranging installation.

If you find broken glass, damaged components, missing hardware, the wrong variant, or another problem, contact us promptly with your order details and supporting photos. Keep the packaging while we assess the issue.

Please do not install a visibly damaged fixture.

A missing replaceable component may be resolved by sending that component, with your agreement. If a replacement part will not adequately resolve the problem, we will discuss a replacement fixture or refund.

8. Exchanges

If you want a different size, finish, or design, contact us before returning the original item.

We will confirm whether the requested replacement is available and whether the exchange can be arranged directly or requires a return followed by a new order.

Change-of-mind return fees still apply to the original item. Any price difference and delivery charge for the new item will be disclosed before you agree to the exchange.

A replacement needed because Beamiva supplied an incorrect or defective item will be provided without an additional product or replacement-shipping charge.

9. Exceptions and Non-Returnable Items

Change-of-mind returns are not accepted for:

Fixtures installed, used, or permanently modified by the customer.
Products damaged through improper handling, installation, or storage.
Requests submitted outside the stated return period.

Custom & Made-to-Order Products

Custom-made, personalized, modified, or made-to-order products become Final Sale once production has begun.

After production begins, these products are not eligible for cancellation, return, exchange, or refund for customer-related reasons, including change of mind, incorrect size or finish selection, changes to the installation site, customer-provided specification errors, design preference, or no longer needing the product.

This Final Sale rule does not remove remedies for a confirmed manufacturing defect, shipping damage, an incorrect item, a material deviation from the customization specifications confirmed in writing before purchase, or any other right that cannot legally be excluded.

Selecting a standard size, finish, or option from an ordinary product listing does not, by itself, make a product a custom order.

A promotional discount does not automatically make a product non-returnable. Any final-sale restriction must be clearly disclosed before purchase.

If you cannot locate your order number, contact us with your checkout email and purchase details so we can try to verify the transaction.

These exclusions do not remove remedies for confirmed defects, shipping damage, incorrect fulfillment, or other rights provided by applicable law.

10. Order Changes and Cancellations

Contact support@beamiva.com as soon as possible if you need to change or cancel an order.

For standard products, we will check whether fulfillment can still be stopped. Changes and cancellations cannot be guaranteed once packing or dispatch preparation has begun. If we successfully cancel the order before dispatch, we will refund the canceled items and any delivery charges that no longer apply.

Custom-made, personalized, modified, or made-to-order products cannot be canceled once production has begun and become Final Sale at that point, except where required by applicable law.

Please review and approve all customization details before authorizing production. If a cancellation request is received before production begins, Beamiva will check the order status and confirm whether cancellation remains possible.

Selecting a standard size, finish, or option from a product listing does not, by itself, make an order custom.

This restriction does not affect your rights regarding defective, damaged, incorrectly supplied, or materially non-conforming products, or any other rights that cannot legally be excluded.

Once an order has shipped, a cancellation request must generally be handled through the return process.

Refusing delivery is not a substitute for requesting a return. If refusal or an incorrect customer-provided address causes additional carrier charges, we will explain and document any proposed deduction before processing the refund. Charges caused by Beamiva’s own error will not be passed to you.

11. Return Inspection and Refund Timing

We will inspect a return within 5 business days after it arrives at the authorized return location.

Once the refund is approved, we will initiate it within 5 business days and send confirmation by email.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit.

If the returned item does not meet the stated conditions, we will explain the findings and any proposed adjustment before resolving the return. We will not dispose of your item without notifying you and providing an opportunity to respond.

If your refund is not visible 10 business days after our refund confirmation, contact us so we can help trace it.

12. Warranty and Support After the Return Period

The 30-day return period is separate from any applicable product warranty.

For a manufacturing issue reported after the return period, email us with your order details, product information, and photos or video where helpful. We will assess the claim under the warranty terms applicable to your purchase.

Beamiva’s commercial warranty covers confirmed defects in materials or manufacturing during normal and intended use, subject to the applicable warranty period and the complete Beamiva Warranty Policy.

For standard products, the fixture body and main structural components are covered by a 2-Year Limited Warranty beginning on the delivery date. Manufacturer-supplied electrical components, including integrated LED components, LED drivers, transformers, power supplies, sockets, wiring, and similar electrical parts, are covered by a 2-Year Limited Warranty beginning on the delivery date. Replaceable light bulbs are not covered by Beamiva’s commercial warranty.

For custom or made-to-order products, the applicable warranty period is the period stated in the written confirmation, quotation, or other written terms provided before purchase or before production is authorized.

Warranty periods are the same for eligible residential and commercial use, provided the product is used in an environment and manner for which it was designed.

Damage caused by incorrect wiring, incompatible electrical connections, improper installation, misuse, unauthorized modification, accidents, ordinary wear and tear, or another external cause that is not attributable to a defect in materials or manufacturing is not covered by Beamiva’s commercial warranty, subject to applicable law.

Please refer to the Beamiva Warranty Policy for complete coverage terms, exclusions, claim requirements, and available remedies, and retain your order confirmation.

Contact us before commissioning repairs or replacement work for which you intend to request reimbursement. Any agreed reimbursement should be confirmed in writing, without affecting rights available under applicable law.

13. Your Consumer Rights

This policy is in addition to any rights you have under applicable consumer protection laws in the United States, Canada, Australia, or the United Arab Emirates.

Our return window, fees, product-condition requirements, and cancellation restrictions do not limit any rights or remedies that cannot legally be excluded.

Where applicable law requires a refund, replacement, repair, reimbursement of delivery costs, or another remedy, we will honor that requirement.

14. Contact Beamiva

Customer Support: support@beamiva.com
Website: https://beamiva.com
Business Operator: Jusheng Innovative Technology LIMITED
Company Address: Rm03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong

Customer Service Hours: Monday–Friday, 10am-6pm ET, excluding public holidays.

We aim to respond within 1–2 business days. For questions about a return or refund, please include your order number.

Our registered business address is not a return address. Please follow the return instructions in Section 6 and obtain return authorization before shipping an item back. This process does not limit any statutory cancellation or withdrawal rights.