RETURN POLICY

Beamiva Return & Refund Policy

Last Updated: [Month Day, Year]

We want you to feel confident shopping with Beamiva. If something is not right with your order, please contact us and we will do our best to provide an appropriate solution.

Unless otherwise stated on the product page, eligible products purchased directly from Beamiva may be returned within 30 calendar days of delivery, subject to the conditions below.

1. Return Eligibility

To qualify for a return, the product must generally:

• Be returned within 30 days of delivery;
• Be unused and uninstalled;
• Be in the same condition in which it was received;
• Include all original components, accessories, manuals, hardware, and packaging;
• Show no signs of installation, modification, misuse, or customer-caused damage; and
• Be accompanied by valid proof of purchase.

Lighting products that have been installed, wired, assembled, modified, cut, shortened, painted, or otherwise altered may not be eligible for return.

Please inspect dimensions, finishes, specifications, voltage, and installation requirements before installation.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your product arrives:

• Damaged during transportation;
• With a manufacturing defect;
• Missing important parts; or
• Different from the product you ordered,

please contact [Beamiva Support Email] within the return period.

Include your order number and clear photos or videos showing the issue and the packaging.

After reviewing the claim, Beamiva may offer, as appropriate:

• Replacement parts;
• A replacement product;
• Repair assistance; or
• A full or partial refund.

For confirmed manufacturing defects, shipping damage, or incorrect products sent by Beamiva, we will generally cover the reasonable cost of the approved solution.

Please do not discard damaged products, parts, or original packaging until your case has been resolved.

3. Returns for Personal Reasons

If you are returning an eligible product because:

• You changed your mind;
• The style is no longer suitable;
• You ordered the wrong size;
• You selected the wrong finish or color;
• The product does not suit your space for reasons unrelated to a defect,

you will be responsible for the return shipping cost.

Original shipping charges, expedited shipping charges, optional shipping services, and other non-refundable service fees may not be refunded unless required by applicable law.

4. Non-Returnable Products

Unless required by applicable consumer law, we may not accept returns for:

• Customized or personalized products;
• Made-to-order items specifically modified for the customer;
• Clearance or final-sale products identified as non-returnable;
• Installed or assembled lighting;
• Products that have been modified, rewired, cut, painted, or altered;
• Products damaged by improper installation, misuse, cleaning, or handling;
• Replacement parts purchased separately after installation;
• Items returned without authorization;
• Items returned after the applicable return period; or
• Products without sufficient proof of purchase.

Your statutory consumer rights, where applicable, are not affected.

5. How to Request a Return

To start a return, email:

[Beamiva Support Email]

Please provide:

1. Your order number;
2. The product or products you wish to return;
3. The reason for the return;
4. Photos showing the current condition of the product and packaging; and
5. Any additional information requested by our support team.

We will review your request and provide return instructions if the return is approved.

6. Return Authorization

Do not send a product back without prior authorization.

The address shown on our website, invoice, payment record, or package may not be the correct return warehouse.

Once your return is approved, Beamiva will provide the appropriate return address and instructions.

Unauthorized returns may be refused or may result in additional shipping and handling costs.

7. Return Shipping

For customer-preference returns, customers are responsible for arranging and paying for return shipping unless otherwise agreed in writing.

We strongly recommend using a tracked and insured shipping service for high-value or fragile lighting products.

Beamiva cannot guarantee reimbursement for products lost or damaged while being returned by a customer using their own carrier.

8. Refunds

Once the returned product has arrived and been inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after inspection.

Your bank, credit-card provider, PayPal, or other payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed after Beamiva confirms that your refund has been issued, please contact us.

9. Exchanges

If you would like a different model, size, color, or finish, please contact us first.

Depending on product availability and your location, the simplest option may be to return the eligible product and place a new order.

10. Order Changes and Cancellations

Orders may generally be changed or canceled before they enter fulfillment, production, or shipment.

Please contact us as quickly as possible.

Once an order has been shipped, it normally cannot be canceled in transit. You may need to receive the package first and request a return under this policy.

Customized or made-to-order products may enter production shortly after payment and may therefore have stricter cancellation conditions.

11. Refused Deliveries

Please do not refuse delivery unless instructed by Beamiva.

If a customer refuses a package for reasons unrelated to shipping damage or a confirmed error by Beamiva, any carrier charges, return shipping charges, storage fees, customs charges, or other costs resulting from the refusal may be deducted from the refund where permitted by law.

12. Lost Packages

If tracking information shows no meaningful movement for an unusually long period or your package appears to be lost, contact us at [Beamiva Support Email].

We will work with the carrier to investigate.

If a shipment is confirmed lost due to the carrier or our fulfillment process, Beamiva may provide a replacement or refund.

If delivery fails because the customer provided an incorrect or incomplete shipping address, additional reshipping costs may apply.

13. Consumer Rights

Customers in certain countries or regions, including the United Kingdom, European Economic Area, and other jurisdictions, may have additional statutory cancellation, return, refund, or warranty rights.

Nothing in this policy is intended to limit rights that cannot lawfully be excluded.

14. Contact

Questions about returns or refunds can be sent to:

Beamiva Customer Support
Email: [Beamiva Support Email]

Legal Company: [Legal Company Name]
Registered Address: [Registered Company Address]